How does the club work and are there really no fees?

Decide which club fits you best and on the 3rd of every month we charge a card you have on file and you receive one service credit.  It will be on your account until you or a guest uses it. It is TRUE, there are NO ADDITIONAL FEES to be in our club!  Our goal is to provide discounts to club members who want to use our facilities regularly vs providing discounts to attract new customers.  We do a few key promotional events, but or focus is on quality, affordable, self wellness options.

 

Is there a contract?

While we don't require a contract, we will set you up on a monthly auto pay system. Any missed payments within the first 3 months of your commitment will be added to your profile and these charges will need to be paid before you can use the facilities again. The monthly auto renew will continue until you cancel or stop it.  

Do I have to come in every month?

While we encourage routine wellness, we have some club members that will stack a few months during the summer so they can continue to earn milestones and then use the prepaid services to make extra visits in the fall and winter months. 

When do the services expire?

Float Club floats expire 3 years from purchase date; Body Club services convert to float credits if not used within 1 year of purchase and will be valid for an additional 2 years.

Can I share these services?

YES!  You can share anytime with a friend or family member.

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Can I change service credits already purchased or get a refund?

No, credits purchased for Float or Body Clubs can used between clubs, they are considered single service purchases and must be used in the club they were purchased in. Example: you can not use multiple float credits for massages or spa day packages.  We will not issue returns once club fees are collected.  However you can donate or gift unwanted or unused service credits to friends, family or back to the spa where we will donate them on your behalf to first responders and veterans.

How do I pause or cancel ?

After your 3 month commitment is met, you can pause or cancel your club membership no questions asked.  We do ask that you contact us via email or at the desk directly.  We also require 48 hour notice to pause or cancel.  Please do not leave us voicemails to cancel as we require written or in person requests to pause or cancel!